Returns & Replacements
We want you to play with confidence. If something isn't right with your order, here's exactly how returns, replacements, and refunds work at STRYKX.
What can be returned
Returns and replacements apply to eligible items reported within 7 days of delivery, with proof of purchase.
✓ Eligible
- Items received damaged or defective on arrival
- Wrong product or wrong variant delivered
- Items with a manufacturing fault (see Warranty)
- Unused items in original, undamaged packaging
- Returns raised within 7 days of delivery
✕ Not eligible
- Used, played-with, or washed items
- Items without original packaging, tags, or accessories
- Requests raised after the 7-day window
- Products damaged by misuse, impact, or improper storage
- Items bought from unauthorised sellers
How to raise a request
Three simple steps once you spot an issue with your order.
Reach out
Email care@strykx.com with your order number and a few photos of the item and packaging within 7 days of delivery.
Review
Our team assesses your request against this policy, usually within 2–3 business days, and shares return instructions if approved.
Resolution
Approved requests are replaced or refunded. Replacement with the same model is subject to availability; an equivalent may be offered.
Policy details
Return window
Return or replacement requests must be raised within 7 days of delivery. A valid proof of purchase (order number or invoice) is required for every request.
Condition of returned items
Items must be unused and returned in their original packaging with all tags, accessories, and free gifts included. Requests may be declined if the item shows signs of use or is not returned in a resaleable condition, except where the item was received damaged or defective.
Return shipping
For items received damaged, defective, or incorrect, return shipping is arranged at no cost to you. For change-of-mind returns (if accepted), return shipping charges may be borne by the customer.
Replacements
Where a replacement is approved, it is dispatched once the returned item is received and inspected, or once your request is verified. Replacement with an identical model is subject to stock availability; an equivalent model may be offered if the original is unavailable.
Refunds
Where a refund is approved, it is processed to your original payment method within 7–10 business days of inspection. Timelines for the amount to reflect may vary depending on your bank or payment provider. Shipping charges, if any, are non-refundable except where the item was damaged, defective, or incorrect.
Non-returnable items
Certain items may be non-returnable for hygiene or customisation reasons. Where applicable, this is indicated on the product page.
Cancellations
Orders may be cancelled before dispatch by contacting us promptly. Once an order has shipped, it is treated under the returns process above.
Frequently asked questions
How long do I have to return an item?
Requests must be raised within 7 days of delivery, with a valid proof of purchase.
My item arrived damaged — what do I do?
Email care@strykx.com with your order number and photos of the item and packaging. Return shipping for damaged or defective items is at no cost to you.
Will I get a refund or a replacement?
Depending on the situation and stock, approved requests are resolved by replacement or refund. Replacement with the same model is subject to availability; an equivalent may be offered.
How long do refunds take?
Approved refunds are processed within 7–10 business days of inspection to your original payment method. The time to reflect may vary by bank or provider.
What about manufacturing defects after use?
Genuine manufacturing faults are handled under our warranty. See the Warranty page for coverage and how to claim.